They dont seem to have a parts department or a parts sales. Or just dont care.
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Either way bad on them.
Laguna tools forum. The machine that i ordered was the smartshop ec model. A few months back i placed an order for a 150w laser cutter with a bed size of 38×52. If you are looking to review laguna tools and their recent entry into reselling co2 and fiber laser cutting machines you can find the latest ratings and feedback here.
As many of you are aware laguna tools has a new line of laser cutters. As i mentioned in a reply to another post here on ljs you can see the reminents of a post i made on a canadian forum by googleing laguna tools good tools bad service. What you wont find is basically the same post that was also put on what i believe is the largest woodworkers forum based in the usa.
I have a laguna tools dust collector that i need a part for and cant get the people there to ever take a call. The machine that i ordered was the smartshop ec model. A few months back i placed an order for a 150w laser cutter with a bed size of 38×52.
Why isnt laguna here defending themselves. As many of you are aware laguna tools has a new line of laser cutters. For immediate release laguna tools launches online cnc forum new site will allow laguna cnc machine users world wide to share information.
Since they dont sell anywhere near the volume of some companies the complaint percentage has to be far higher than most brands. Shop woodcrafts vast selection of laguna products. Cnc fiber c02 and plasma lasers bandsaws lathes edgebanders sanders tablesawslaguna tools is one company that offers several solutions.
I wonder if anyone at laguna tools is even aware of this forum and its abundance of negative feed back regarding thier customer service. They say to send a email that i do however its always the next day before i get an answer. They import and resell cnc machines including.
This is a big forum. Currently laguna has multiple dealer locations in the north east of the untied states as well is irvine ca. I dont own any laguna tools so take this for what its worth but ive read a very large number of complaints about laguna tools.
Laguna tools is known for its award winning bandsaws dust collectors and other woodworking equipment. Not aware of us.
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